Frequently Asked Questions
Everything you need to know about your Summits Outdoor experience.
How long does shipping take for my outdoor gear?
We offer standard shipping which typically takes 3-5 business days within the continental US. For remote locations or international orders, please allow 7-14 business days for delivery.
What is your return policy for apparel and equipment?
We offer a 30-day return policy on all unworn fashion items and unused gear. Items must be in their original packaging with tags attached to qualify for a full refund.
Are your materials sustainably sourced?
Yes, Summits Outdoor is committed to the environment. 80% of our current collection is made from recycled polyester and organic cotton to ensure we protect the trails we love to explore.
How do I determine the right size for technical jackets?
Our technical jackets are designed with an 'Active Fit' to allow for layering. We recommend checking our detailed Size Guide located on each product page for specific chest and sleeve measurements.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna and Affirm.
How should I care for my waterproof gear?
To maintain the integrity of the DWR (Durable Water Repellent) coating, we recommend machine washing on a cold, gentle cycle with tech-wash detergent and tumble drying on low heat to reactivate the water resistance.